
Lance Hardwood
This is the worst app of an airline I have ever used. It doesn't display any flight information or any other usefull information like gate or so. Also my flight was delayed, which caused my tickets to disappear, so I hat to go back through security to get my tickets printed. If there is a gate change it won't inform you and the boarding passes won't be updated but disappear instead. Also it always needs to load the booking information again instead of saving it for offline use.
31 people found this review helpful
Philippine Airlines, Inc.
April 17, 2024
Hi, Lance. We're sorry for the inconvenience. Your feedback is valuable, and we're working to improve the app's functionality. We'll address the issues you've mentioned to enhance your app experience. Thank you for bringing this to our attention. If you need further help, our 24/7 chat is available: https://bit.ly/3V4FiCk.

Shane Hill
Signed up online tonight, and then went to setup the app on my android phone, it installed ok, but when I went to login, it kept coming up with "not found". It seems from looking back over many past reviews, everyone seems to be having the same issue and yet nothing seems to have been done to fix the issue. How many people need to say "this app is not working", before you do something about it....
2 people found this review helpful
Philippine Airlines, Inc.
October 21, 2025
Hi, Shane. Thank you for letting us know about the login difficulty. Our team is addressing this concern and implementing improvements. For the meantime, please visit www.philippineairlines.com to access your account. We appreciate your patience as we enhance your app experience.

C Saceda
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Changing my review to 5 stars from 1 star after you have resolved the issue. Does not login on my Samsung S24 hence I cannot see my Mabuhay Miles account. Everytime I try to login, the browser returns with "not found" and stops process there. I have used different browsers and even turned off all the security features. It only works for iOS.
Philippine Airlines, Inc.
October 15, 2025
Hi, C. Thank you for sharing your concern with us. We’ve noted the login difficulty you encountered and our team is addressing it. For now, you may continue to log in and manage your flights through www.philippineairlines.com. We appreciate your understanding as we enhance the app for smoother use.