
Rishabh Shukla
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The onetoken does not allow for users to change their mobile no. if they have no access to their previous number/changed the mobile number. In order to change number, one has to log into the app using onetoken, which sends an sms to the unaccessible number, which makes no sense. On top of that, there is no alternative to access the app without onetoken in cases like these, neither with email nor with singpass. Whoever came up with this logic definitely didn't think this one through
3 people found this review helpful
Oversea-Chinese Banking Corporation Limited
January 12, 2024
Sorry to hear you're having issues with the app. Please share more via PM on our Facebook page (www.facebook.com/ocbcbank) and include the following details (a) PlayStore username (b) Mobile number (c) Phone model (d) Operating system and version (e) Screenshot of any error messages received. We would like to look into the issue. ^XF

Allan Seah
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Applied for a new credit card but i cannot even log in because i am not given any access code and pin. Had to call the customer service and apparently they hid the option to login using Singpass under the 'more' button. I Seems like an inefficient way to design the app for first time users. Edit: for some reason the app also drains my battery overnight now
2 people found this review helpful
Oversea-Chinese Banking Corporation Limited
September 15, 2025
Hi Allan, thank you for sharing this feedback with us. We repositioned Singpass login on our app and Internet Banking to encourage customers to use alternative ways of logging in.
If there's more you'd like to share or want us to look into, feel free to OCBC Bank Facebook DM us (www.facebook.com/ocbcbank).
^Iyl

Touristmouse
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Sep25: can't use card on garminpay anymore so I attempted to cancel card using app. The icon was fake because it cannot be used. I had to waste 30mins to get thru the line (business hrs only) only to be informed that I had to wait several more days for them to get back. Turned out its a mar,keting call to convince me to keep the card with a pathetic cashback offer.
1 person found this review helpful
Oversea-Chinese Banking Corporation Limited
August 4, 2025
There are certain criteria that have to be met before you are able to cancel your credit card via the mobile banking app. For eg. if you have credit balance in the account.
Please do drop us a PM at www.facebook.com/ocbcbank with your mobile number and Google Playstore username, we will arrange for our service executive to call and assist.
^DG